New Healthcare Professional Roles in Europe: a Survey of Patients’ Experiences and Views in Nine Countries

digital

Article

Magazine

RIVISTA INTERNAZIONALE DI SCIENZE SOCIALI

Fascicle

RIVISTA INTERNAZIONALE DI SCIENZE SOCIALI - 2018 - 2

Title

New Healthcare Professional Roles in Europe: a Survey of Patients’ Experiences and Views in Nine Countries

Authors

Christine M. Bond, Vito Moramarco, Matteo Ruggeri

Publisher

Vita e Pensiero

Format

Article |

Pdf

Online from

10-2018

Doi

10.26350/000518_000012

Issn

0035-676X (print) | 1827-7918 (digital)

€ 6.00

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Description

Background/aim: Expenditure on the workforce is the largest single item of cost in European healthcare systems. In order to meet increasing demand and to comply with budgetary constraints, many countries are using the wider healthcare team to deliver roles previously the preserve of the physician. This could affect the perceived quality of care, health outcomes, waiting times and patient satisfaction. As part of a large program of work to explore the costs and effects of this approach, the aim of this paper is to describe patients’ experiences of and satisfaction with the care they received in nine different European countries (Czech Republic, England, Germany, Italy, Netherland’s, Norway, Poland, Scotland, Turkey).

keywords

Healthcare delivery models, Patients’ satisfaction, New professional roles.

Authors biography

Matteo Ruggeri, Department of Economic Policy, Università Cattolica del Sacro Cuore, Milan. Postgraduate school in health economics and management, Università Cattolica del Sacro Cuore, Rome, Italy. Email: matteo.ruggeri@unicatt.it.
Vito Moramarco, Department of Economic Policy, Università Cattolica del Sacro Cuore, Milan, Italy. Email: vito.moramarco@unicatt.it.
Christine M. Bond, The University of Aberdeen, Abardeen, Scotland. Email: c.m.bond@abdn.ac.uk.